McGee-Smith, Sheila

Sheila McGee-Smith is Partner Advisor Experture – an Experton Group partner.

Ms. McGee-Smith is the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and CRM markets.

Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with The PELORUS Group, most recently as Director, Call Center and Operator Services. She has published a significant amount of research, and is a frequent speaker at industry events. Prior to joining The PELORUS Group, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet.

She received a bachelor's degree, cum laude, from Barnard College, Columbia University, majoring in psychology and an MBA, awarded with distinction, majoring in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.