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Experton Group’s ICT- Service has been especially designed for ICT service providers and customers to provide decision-making support on information and communications technology issues.

ICT Service

For ICT users, Experton Group Group’s ICT Service provides support to help them make their selection and procurement decisions:

  • Which and how many ICT vendors should be included in the short list?
  • What are the specific strengths and weaknesses of individual service providers within their respective ICT service markets?

ICT service providers, on the other hand, must answer questions such as the following:

  • In which services should providers invest in view of a reticent ICT market?
  • How do certain technology and industry trends impact users’ procurement patterns?
  • Who are my competitors?
  • What is the market and customer perception of our company (image)?

The 12-month market research and consulting service addresses ICT users’ specific requirements, in particular for service providers, by providing continuous market research and observation as well as individualized support services, for instance, telephone consultations, on-site support and conferences. This allows us to customize the standard scope of services to provide optimum support for the client’s individual situation and requirements. The possibility to actively influence the selection of topics and research concepts within Experton Group Group’s ICT Service further improves customization.

Experton Group Group’s ICT Service accounts for local as well as European aspects.