Bitterman, Michael

Mr. Bitterman is a founder of the IT Performance Management Group and an active consultant within the IT performance management practice. He currently works with senior business and IT executives in performing high-level engagements focused on establishing the current performance of the IT organizations and the synergy and alignment between the business and IT. He employs the tools, techniques and methodologies he developed specifically for these assessments.

Prior to founding ITPMG, Mr. Bitterman was a vice president at Gartner Group. He joined Gartner in 1994, and held a number of positions and established the IT Transformation and IT Performance Management practice at Gartner. As vice president and northeast regional service director, Mr. Bitterman was responsible for management of the analyst staff and for client engagements. He provided direction and support to analysts across all areas of IT, ensuring that a “business perspective” was a part of every performance analysis.

Prior to joining Gartner, Mr. Bitterman held senior management positions within both vendor and user IT organizations. He was the vice president of sales and marketing for two network management companies that developed products and services to meet the requirements of voice and data network users. Mr. Bitterman held senior management positions at PepsiCo, where he directed a staff of 60 IT professionals in the planning, design, implementation, and operation of worldwide voice and data communications networks and data center operations. He held a similar position at Continental Group, managing staff in the delivery of voice and data network services. Other positions included manager telecommunications at Emery Air Freight, where he operated the first real-time, online system for tracking airfreight. He planned and implemented the deployment of facilities and equipment on a worldwide basis to over 150 locations with over 1,500 terminals.

Mr. Bitterman began his career at New York Telephone in 1967 as a communications consultant. Mr. Bitterman holds a Bachelor of Arts degree from Doane College.